# Privacy Statement

### Who is Simptel?

Simptel B.V. and its subsidiaries operate services and websites under the domains **simptel.com** and **simptellabs.com**. For details about Simptel and it's subsidiaries, please see our [legal notice.](https://docs.simptel.com/legal/legal-notice)\
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This Privacy Statement explains **what personal data we collect, how we use it, how long we keep it, how we protect it, and what rights you have** when engaging with our platforms, products, and services.

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### What Data Do We Collect and Why?

We believe in full transparency. Below is an overview of the categories of personal data we may process, the purposes for which we use it, and how long we retain it.

| Category / Data Collected  | Purpose of Processing                              | Retention Period                                      |
| -------------------------- | -------------------------------------------------- | ----------------------------------------------------- |
| Users / Personal Details   | Account creation, identification, service delivery | As long as account is active + legal requirements     |
| Company Information        | Customer administration, invoicing, compliance     | 7 years (tax and accounting compliance)               |
| Contact Information        | Communication, support, service updates            | Until opt-out or account deletion                     |
| Consents & Preferences     | Marketing, personalization                         | Until withdrawal of consent                           |
| Technical Information      | Security, fraud prevention, analytics              | Up to 12 months                                       |
| Location Data              | Geolocation features, security                     | Until consent withdrawal / up to 12 months            |
| Usage & Communication Data | Service delivery, troubleshooting, analytics       | As long as necessary for service + legal requirements |

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### How Do We Protect Your Data?

We use **technical and organizational security measures** to safeguard your personal data against loss, misuse, and unauthorized access. These measures are reviewed and updated regularly.\
For further information, please see our [**Compliance Statement**](https://chatgpt.com/compliance).

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### Storage and Retention of Personal Data

We retain personal data **only as long as necessary** for the purposes outlined in this Privacy Statement. Where data is needed to meet legal obligations (such as tax or accounting rules), we will retain it for the legally required period.

* **Usage data** is generally stored for a shorter period, unless needed for security, service improvement, or required by law.

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### Sharing and Transfer of Personal Data

We may engage **trusted third-party providers** to support services such as:

* Website analytics
* Newsletter subscriptions
* Cloud hosting and storage
* Marketing activities (only with your consent)
* Co-marketing with relevant third parties

These service providers may process personal data **only on our behalf and for the purposes specified**.

Simptel may also share data within its group of companies for the purposes described here.

* **Main processing takes place within the European Economic Area (EEA).**
* Personal data will **not be transferred outside the EEA** unless appropriate legal safeguards (such as Standard Contractual Clauses) are in place.

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### Your Rights

You have the right to:

* **Access** your personal data
* **Correct or update** inaccurate data
* **Request deletion** of your data (subject to legal obligations)
* **Withdraw consent** where processing is based on consent
* **Object** to processing under certain circumstances

If you wish to exercise your rights or make a complaint, please contact us at [**support@simptel.com**](mailto:support@simptel.com).\
If you are not satisfied with how we handle your request, you have the right to file a complaint with your local **Data Protection Authority**.

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### Third-Party Websites

Our website may contain links to third-party services or websites. This Privacy Statement does not apply to those external parties. We recommend reviewing their privacy policies before using their services.

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### Updates to This Privacy Statement

We may update this Privacy Statement from time to time. If material changes occur, we will notify you where required. Please check back regularly to stay informed.

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### Legal References

Please also review our:

* [**Disclaimer**](https://docs.simptel.com/legal/disclaimer)
* [**Terms & Conditions**](https://www.simptel.com/legal/terms-and-conditions)
* [**Legal Notice**](https://docs.simptel.com/legal/legal-notice)

These documents work together with this Privacy Statement to govern the use of our services and websites.

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📧 **Contact us:** <support@simptel.com>\
When reaching out, please include your **Visitor ID or User ID** (if applicable) and the date of your consent.