Privacy Statement
Who is Simptel?
Simptel B.V. and its subsidiaries operate services and websites under the domains simptel.com and simptellabs.com. For details about Simptel and it's subsidiaries, please see our legal notice. This Privacy Statement explains what personal data we collect, how we use it, how long we keep it, how we protect it, and what rights you have when engaging with our platforms, products, and services.
What Data Do We Collect and Why?
We believe in full transparency. Below is an overview of the categories of personal data we may process, the purposes for which we use it, and how long we retain it.
Users / Personal Details
Account creation, identification, service delivery
As long as account is active + legal requirements
Company Information
Customer administration, invoicing, compliance
7 years (tax and accounting compliance)
Contact Information
Communication, support, service updates
Until opt-out or account deletion
Consents & Preferences
Marketing, personalization
Until withdrawal of consent
Technical Information
Security, fraud prevention, analytics
Up to 12 months
Location Data
Geolocation features, security
Until consent withdrawal / up to 12 months
Usage & Communication Data
Service delivery, troubleshooting, analytics
As long as necessary for service + legal requirements
For additional details on cookies and tracking technologies, please see our Cookies Statement.
How Do We Protect Your Data?
We use technical and organizational security measures to safeguard your personal data against loss, misuse, and unauthorized access. These measures are reviewed and updated regularly. For further information, please see our Compliance Statement.
Storage and Retention of Personal Data
We retain personal data only as long as necessary for the purposes outlined in this Privacy Statement. Where data is needed to meet legal obligations (such as tax or accounting rules), we will retain it for the legally required period.
Usage data is generally stored for a shorter period, unless needed for security, service improvement, or required by law.
Sharing and Transfer of Personal Data
We may engage trusted third-party providers to support services such as:
Website analytics
Newsletter subscriptions
Cloud hosting and storage
Marketing activities (only with your consent)
Co-marketing with relevant third parties
These service providers may process personal data only on our behalf and for the purposes specified.
Simptel may also share data within its group of companies for the purposes described here.
Main processing takes place within the European Economic Area (EEA).
Personal data will not be transferred outside the EEA unless appropriate legal safeguards (such as Standard Contractual Clauses) are in place.
Your Rights
You have the right to:
Access your personal data
Correct or update inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent where processing is based on consent
Object to processing under certain circumstances
If you wish to exercise your rights or make a complaint, please contact us at [email protected]. If you are not satisfied with how we handle your request, you have the right to file a complaint with your local Data Protection Authority.
Third-Party Websites
Our website may contain links to third-party services or websites. This Privacy Statement does not apply to those external parties. We recommend reviewing their privacy policies before using their services.
Updates to This Privacy Statement
We may update this Privacy Statement from time to time. If material changes occur, we will notify you where required. Please check back regularly to stay informed.
Legal References
Please also review our:
These documents work together with this Privacy Statement to govern the use of our services and websites.
📧 Contact us: [email protected] When reaching out, please include your Visitor ID or User ID (if applicable) and the date of your consent.
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