Support

This topic introduces support-related information about using TF Platform, including service level agreements, available support plans, limitations, and service quotas.

Implementation Help

Need help with implementing the TF Platform? Our team of experts is available to assist you. Simply email [e-mail] with the subject line "TF Platform Implementation Help." Please include details about your implementation challenges, and we'll provide guidance, best practices, and solutions to address your technical needs.

General Support

For general inquiries, troubleshooting, or other support needs, please email us at [e-mail]. Our support team is ready to assist with any questions or concerns.

Request Additional Service Quota

By default, each tenant is limited to 3000 requests per minute (RPM). An HTTP 429 status code will be returned if this tenant-wide rate limit is exceeded.

If you require a higher service quota to accommodate your business needs, our TF Platform Support team can assist. To request an increase in resources:

1. Prepare your tenant ID.

2. Send an email to [e-mail] with the subject line "TF Platform Quota Request."

3. In the email body, include your Tenant ID and specify the details of the quota increase you are requesting.