Communications
Communications Feature Documentation
Overview
The Communications feature is an integral part of the platform, offering seamless integration with the IAM (Identity and Access Management) system. This allows for effective communication with your users across various channels such as email, SMS, push notifications, and social media messaging.
Key Features
Analytics: Gain insights into message delivery status and user engagement.
Customization: Tailor messages to fit the specific needs and preferences of your users.
User Management: View and manage user interactions across different channels from a unified interface.
Multi-Channel Messaging: Seamlessly send messages via email, SMS, push notifications, and more.
Sending Messages
Configure additional channels such as SMS, push notifications, and social media messaging. This flexibility ensures that you can reach users through their preferred communication method.
View History
This tab enables you to manage messages sent through the platform using the Omnichannel Dispatcher. Track and review the history of all communications for improved user
Sending Messages
Go to the Messages tab.
Select the user(s) you wish to contact.
Choose the channel and compose your message.
Click Send to dispatch the message.
This integrated approach ensures effective communication, enhancing user engagement and satisfaction. To configure communication channels, refer to ...
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