# Support

We provide two types of support: 

### **Project-Based Support**

* **Implementation Support** – Greenfield deployments, migrations from existing systems, and hybrid setups.
* **Migration Support** – Data transfers, integrations, or platform consolidation, including planning, execution, and validation.
* **Improvement Support** – System enhancements such as architecture optimizations, new integrations, feature enablement, and performance tuning.
* **Decommissioning Support** – Offboarding activities including secure data export, data cleanup, account closure, and migrations to other systems.

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**Project-Based Support is delivered under Professional Services agreements.**
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### **Business-as-Usual Support**

* **Operational Support** – Ongoing assistance with platform use, including issue reporting, troubleshooting, under attack, and service requests via the available support channels.

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**Business-as-Usual (BAU) Support is included in your subscription plan and governed by service level agreements (SLAs).**
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