# Support We provide two types of support: ### **Project-Based Support** * **Implementation Support** – Greenfield deployments, migrations from existing systems, and hybrid setups. * **Migration Support** – Data transfers, integrations, or platform consolidation, including planning, execution, and validation. * **Improvement Support** – System enhancements such as architecture optimizations, new integrations, feature enablement, and performance tuning. * **Decommissioning Support** – Offboarding activities including secure data export, data cleanup, account closure, and migrations to other systems. {% hint style="info" %} **Project-Based Support is delivered under Professional Services agreements.** {% endhint %} ### **Business-as-Usual Support** * **Operational Support** – Ongoing assistance with platform use, including issue reporting, troubleshooting, under attack, and service requests via the available support channels. {% hint style="info" %} **Business-as-Usual (BAU) Support is included in your subscription plan and governed by service level agreements (SLAs).** {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.simptel.com/tf-platform/administration/support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.