Support

We provide two types of support:

Project-Based Support

• Implementation Support – Greenfield deployments, migrations from existing systems, and hybrid setups.

• Migration Support – Data transfers, integrations, or platform consolidation, including planning, execution, and validation.

• Improvement Support – System enhancements such as architecture optimizations, new integrations, feature enablement, and performance tuning.

• Decommissioning Support – Offboarding activities including secure data export, data cleanup, account closure, and migrations to other systems.

Project-Based Support is delivered under Professional Services agreements.

Business-as-Usual Support

• Operational Support – Ongoing assistance with platform use, including issue reporting, troubleshooting, under attack, and service requests via the available support channels.

Business-as-Usual (BAU) Support is included in your subscription plan and governed by service level agreements (SLAs).