> For the complete documentation index, see [llms.txt](https://docs.simptel.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simptel.com/tf-platform/administration/support.md).

# Support

We provide two types of support: 

### **Project-Based Support**

* **Implementation Support** – Greenfield deployments, migrations from existing systems, and hybrid setups.
* **Migration Support** – Data transfers, integrations, or platform consolidation, including planning, execution, and validation.
* **Improvement Support** – System enhancements such as architecture optimizations, new integrations, feature enablement, and performance tuning.
* **Decommissioning Support** – Offboarding activities including secure data export, data cleanup, account closure, and migrations to other systems.

{% hint style="info" %}
**Project-Based Support is delivered under Professional Services agreements.**
{% endhint %}

### **Business-as-Usual Support**

* **Operational Support** – Ongoing assistance with platform use, including issue reporting, troubleshooting, under attack, and service requests via the available support channels.

{% hint style="info" %}
**Business-as-Usual (BAU) Support is included in your subscription plan and governed by service level agreements (SLAs).**
{% endhint %}


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