The account recovery request functionality is available for users of the Identity Hub with available authentication methods of If a user would If your user is connected to an external identity provider, account recovery must be done from the external identity provider.

Manual Process

The manual identity verification process involves several steps:

1. Data Collection:

   • Collect the user's personal data, including name, address, date of birth, etc.

   • Obtain a copy of a government-issued ID (passport, driver's license, etc.).

2. **

This feature gives administrators a streamlined tool to manage Data Subject Access Requests, ensuring full compliance with data privacy regulations directly from the Identity Platform.

Steps to Manage Data Subject Requests

1. Access the Identity Hub:

   • Navigate to the Identity Hub within the platform.

2. Select the Relevant User:

   • Locate and select the user who submitted the DSAR.

3. Navigate to the User Profile:

   • Open the selected user’s profile page for detailed information.

4. Process the Request:

   • Choose the “Data Subject Requests” option to view and handle specific requests:

     • Access Request: Retrieve the user’s personal data.

     • Correction Request: Update or correct inaccurate or incomplete data.

     • Deletion Request: Permanently erase personal data from the system.

     • Export Request: Generate and provide personal data in a structured, machine-readable format.

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Search Functionality

• Quickly locate specific users by entering keywords such as usernames, emails, or IDs, with instant results for efficient navigation.

Filtering Options

• Narrow down the user list based on criteria like roles (admin, viewer), status (active, inactive), or registration date, allowing for customized views and precise selection.

Pagination

• View users in manageable chunks, making navigation easier with options to jump between pages or select how many users to display at once.

Bulk Actions (Optional)

• Perform mass updates on selected users, such as role changes or status updates, streamlining administrative tasks for larger user bases.

Communications Feature Documentation

Overview

The Communications feature is an integral part of the platform, offering seamless integration with the IAM (Identity and Access Management) system. This allows for effective communication with your users across various channels such as email, SMS, push notifications, and social media messaging.

Key Features

Analytics: Gain insights into message delivery status and user engagement.

Customization: Tailor messages to fit the specific needs and preferences of your users.

User Management: View and manage user interactions across different channels from a unified interface.

Multi-Channel Messaging: Seamlessly send messages via email, SMS, push notifications, and more.

Sending Messages

Configure additional channels such as SMS, push notifications, and social media messaging. This flexibility ensures that you can reach users through their preferred communication method.

View History

This tab enables you to manage messages sent through the platform using the Omnichannel Dispatcher. Track and review the history of all communications for improved user

Sending Messages

1. Go to the Messages tab.

2. Select the user(s) you wish to contact.

3. Choose the channel and compose your message.

4. Click Send to dispatch the message.

This integrated approach ensures effective communication, enhancing user engagement and satisfaction. To configure communication channels, refer to ...